A woman and man hold a photo album with a photo of a man on the front.

Eleven days after Douglas Taylor had died, Toronto police still hadn't told any next of kin of his death. Only when Taylor's son went to check on him and found the police seal on the door did they find out what had happened. The family still has unanswered questions about why police didn't notify them, a situation that has made the grieving process even more difficult.